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MaX UC is a desktop softphone for your MAC or PC that enables you to:
Make and receive audio and video callsSend and receive chat/SMS messages
View presence information for your business group contacts
Manage your contacts, including integrating with Microsoft Outlook
Access your voicemails with a single click
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Click Accept to answer the call.
Click Reject to decline the call and send it to voicemail.
REJECT INCOMING CALL WITH CHAT
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RECEIVE A SECOND CALL
Your account is configured to receive multiple calls on MaX UC. If you are already connected to a call, when a second call is presented, you will hear a call waiting tone through your speakers or headset. You will also see the incoming call panel. If you choose to answer the second call, the first call will automatically be held and you will be connected to the second call in the call window. If you receive two incoming calls at the same time, you will see two incoming call panels on the display. You can answer or decline each call individually.
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When you have a new missed call, a new voicemail or a new chat, you will see a red circle with a white number on the appropriate menu indicating the number of calls, voicemails or chats you have missed since you last opened the tab.
The number in the circle on the taskbar is the sum of all new calls, voicemails and chats.
When the total goes above 9, it will be indicated as 9+.
The MaX icon does not flash on a Mac.
There are multiple options for viewing notifications. To change the notification settings, go to Settings > Notifications & Focus.
WORKING WITH CONTACTS
MaX UC can store the details of your contacts in its User Interface (UI). It is also provisioned to link with one contact source – either CommPortal, Microsoft Outlook or Mac AddressBook. Depending on the system configuration, you may be able to change this. These contacts appear under the Contacts tab in the Tools Menu. Contacts from CommPortal, Microsoft Outlook or Mac AddressBook that appear in the MaX UC UI can be edited in either application and the changes will be synced between them.
SEARCH CONTACTS
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In the Search field, Start typing the name you are searching for.As you type, the Softphone will display the possible matches from all stored contacts.
Select the contact.
UNDERSTANDING PRESENCE ICONS
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ADD OR MODIFY A CONTACT
ADD A NEW CONTACT
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In MaX UC, click ADD > ADD CONTACT
Complete the fields you have information for.
Click ADD.
ADD A CONTACT FROM THE HISTORY TAB
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Select an entry on the HISTORY tab.
Select ADD AS A CONTACT.
The same Add Contact box appears as seen above.
Complete the fields you have information for.
Click ADD.
YOUR VOICEMAIL
When you have new voicemail messages, the voicemail icon will illuminate red and indicate the number of messages.
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Click the MESSAGE icon, to take you to the CommPortal Messages page.
CommPortal shows you the information regarding the call including caller ID, date, time and duration of message.
Click Play to listen to the message.
| Info |
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Highlight important information in a panel like this one. To edit this panel's color or style, select one of the options in the menu. |
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