FMM Mobile App Troubleshooting & FAQ

Problem

For any issues you experience with the FMM mobile, try the steps below.

If you still experience issues, then reach out to the Helpdesk at helpdesk@epika.io

Here is some basic information for the app to properly sync

You need to have a good cellular/wifi connection. If you have poor cellular signal then the app may sync images at a very slow speed or won’t be able to sync them at all until there is better connectivity.
1. Just because your 3 or 4 bars of signal, that doesn’t mean you have a strong connection.

Close the app completely and reopen it.
Run a manual sync by selecting the menu from the top right and then selecting ‘Manual Sync’.
Logout of the the FMM app and back in.
If you plan to uninstall the app, you need to make sure to logout first, otherwise, you will receive a message about ‘already being logged into another device’ when attempting to login again.
1. If you receive this message, you need to contact the Helpdesk at helpdesk@epika.io to clear the setting so you can login again.

Close the app completely and reopen it.
Run a manual sync by selecting the menu from the top right and then selecting ‘Manual Sync’.
Logout of the the FMM app and back in.
If you plan to uninstall the app, you will need to contact the Helpdesk at helpdesk@epika.io to receive a new link to redownload the app.
1. You also, need to make sure to logout of the app first, otherwise, you will receive a message about ‘already being logged into another device’ when attempting to login again.
2. If you receive this message, you need to contact the Helpdesk at helpdesk@epika.io to clear the setting so you can login again.

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