What is Proofpoint End User Digest?

Proofpoint End User Digest is a summary email from that you will receive from time to time. It contains a list of the suspected spam that has been quarantined. The digest lets you preview the subject and sender of the quarantined messages. In the rare event that a message classified as spam is legitimate, the message can be released to your inbox with a click of the link. The digest can then be deleted like any other email.

What can you do with Proofpoint End User Digest email?

Opening the End User Digest email displays an email listing of the suspected spam messages.

1. Release - releases the email from quarantine and delivers it to your inbox. (Note: if you have a Junk E-mail or spam filter enabled on your desktop mail client such as Outlook, the filter may also place the released email into a Junk folder. Consequently, if you do not see the released email in your inbox, check your mail client's Junk folder).

2. Allow Sender – allows all future emails from this sender to your inbox.

3. Block Sender – blocks all future emails from this sender to your inbox.

4. Request New End User Digest - sends you an updated End User Digest reflecting all of your quarantined emails plus any email filtered since your last digest was sent.

5. Request Safe/Blocked Senders List - sends a summary of your Safe and Blocked Senders. The summary includes further links to add or delete senders.

6. Manage My Account - opens a web page that accesses your account on the Protection Server. You may view quarantined messages, access your safe/blocked senders list, and perform other management functions.

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Commonly asked questions:

• What is the difference between the Spam – Quarantined and Low Priority Mail – Delivered sections of the End User Digest email?

The Spam – Quarantined (upper) table shows those quarantined messages that were not delivered to your inbox. You may click on the subject line for a preview of the message. If you wish to receive the message, click [Release] to deliver it to your inbox. If this is a sender that you wish to always receive emails from, click [Allow Sender]. If this is a message/address you do not wish to receive emails from, you can click [Block Sender].

The Low Priority Mail (lower) table shows messages delivered to your inbox. However, these messages may be unsolicited or from bulk email senders. This table allows you to block the sender of future mailings [Block Sender] or to confirm that you wish to receive messages from the sender [Allow Sender].

• I accidentally blocked a sender. How do I unblock the sender?

At the bottom of the End User Digest email, click the link [Request Safe/Blocked Senders List]. This will provide you with an email that shows all previously allowed or blocked senders. From here, you can choose to allow the sender. You can also log in to your Proofpoint account to manage your Blocked Senders List.

• I accidentally allowed a sender. How do I block future messages from the sender?

At the bottom of the End User Digest email, click the link [Request Safe/Blocked Senders List]. This will provide you with an email that shows all previously allowed or blocked senders. From here, you can choose to block the sender. You can also log in to your Proofpoint account to manage your Safe Senders List.

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